A Day in the Life of a Thrifty Agent

(These are real-life phone calls we receive everyday. This list is compiled by Katie Shoemaker, Rick Poindexter, and Lacey Maybee)

CUSTOMER: Hello! I want to rent a car, but first I want you to know...


a. that I'm using cash

b. that I'm 18.

c. I want to pick up in Miami and drop in L.A.

d. I want to pay for it now.

e. I want to pay for it, but my daughter's going to rent it and I won't be with her. AND she's stranded and has no way to get home.

f. I need a ride from my house!

g. I am completely freaking insane.

h. I would like a specific car, and I want it guaranteed.

i. I don't know what days or times I want to go, just give me a price.

j. My parents are old...so you tell me which type of car they would like.

k. I've been on hold for the las 30 minutes and I don't want you to transfer me again.

l. I am going to say my telephone number really fast so you don't understand me.

m. I'm old and dumb. I don't really understand anything that you say, so I need you to repeat everything 3 times.

n. I'm going to hang up on you.

o. I'M GOING TO SCREAM AT YOU.

p. Even though I got a better quote from Budget, I am still going to sit here in dumb disbelief
and try to make you feel like an idiot. Even though I should just call Budget and leave you alone.

q. I should get a discount for being a complete idiot!

r. I rent here all the time and I've never had them withdraw a hold. Is that new?

s. Well I've dropped off there before...how do ya'll expect to run a business if ya can't let your
customers do a one-way?!

t. They gave me a confirmation number, but I didn't think that it was important so I didn't write it down.

u. i dum. sorry

v. I would like to pick up in Orlando, Orlando FL, that is MCO.

w. YA'LL GOT ANY HUMMERS???

x. I would like to speak with the location, I just spoke with them. I would like to speak to Sarah Brown, she works at the location.

y. What's a Chrysler Sea-breeze? Or "What's a Kia Real?"

z. "BDG475." I take it you're a Bluechip member.

- "I get the same car every week. They know me at the location."

-"Is this the same as Dollar?"

-"Is that quote in dollars or pesos?"

-"I would like for my 17 year-old to drive."

-"I got my driver's license suspended for a DUI. Can I still rent a car?"

- TSR: "D as in David..."
CUSTOMER: "You mean 'D as in Delta.' You should use the phoenetic alphabet."
TSR: "Ok..."

- (inarticulate screaming)

- CUSTOMER: "I didn't get to pick up my car today, but now I want to rebook for tomorrow. I also would like to change locations, and I want the exact same rate."

- "Why can't I have the number to the location?"

-"What's the point of reserving the car if you can't guarantee the type?!"

-"I'm blind and want to rent a car."

-"Can I sell the Thrifty car for crack and split it with you?"

-"I ran into a house with your car and I don't have insurance."


Feel free to add any of your own. The world is too small for this many idiots...